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Como ciudadano puedes presentar peticiones, quejas, reclamos, sugerencias, denuncias, solicitudes y felicitaciones sin necesidad de intermediarios. Puedes hacerlo de forma verbal, escrita o digital.<\/p>\r\n\r\n

Para esto tienes dos opciones:<\/p>\r\n\r\n

    \r\n\t
  1. Bogot\u00e1 Te Escucha<\/a>,<\/b> el Sistema Distrital de atenci\u00f3n de peticiones.<\/li>\r\n\t
  2. Formulario de peticiones y tr\u00e1mites de la Secretar\u00eda de Hacienda<\/a>, dise\u00f1ado para que un asesor especializado atienda tu requerimiento.<\/li>\r\n<\/ol>\r\n\r\n

     <\/p>\r\n\r\n

    Puedes radicar tu solicitud en cualquiera de las dos opciones. No necesitas hacerlo en ambas, porque est\u00e1n conectadas.<\/p>\r\n","format":"full_html","processed":"

    Como ciudadano puedes presentar peticiones, quejas, reclamos, sugerencias, denuncias, solicitudes y felicitaciones sin necesidad de intermediarios. Puedes hacerlo de forma verbal, escrita o digital.<\/p>\n\n

    Para esto tienes dos opciones:<\/p>\n\n

      \n\t
    1. Bogot\u00e1 Te Escucha<\/a>,<\/b> el Sistema Distrital de atenci\u00f3n de peticiones.<\/li>\n\t
    2. Formulario de peticiones y tr\u00e1mites de la Secretar\u00eda de Hacienda<\/a>, dise\u00f1ado para que un asesor especializado atienda tu requerimiento.<\/li>\n<\/ol>\n\n

       <\/p>\n\n

      Puedes radicar tu solicitud en cualquiera de las dos opciones. No necesitas hacerlo en ambas, porque est\u00e1n conectadas.<\/p>\n","summary":""}],"changed":[{"value":"31 de enero de 2026","format":"d \\d\\e F \\d\\e Y","value_2":"31\/01\/2026","format_2":"d\/m\/Y"}],"content_translation_outdated":[{"value":false}],"content_translation_source":[{"value":"und"}],"created":[{"value":"09 de abril de 2021","format":"d \\d\\e F \\d\\e Y","value_2":"09\/04\/2021","format_2":"d\/m\/Y"}],"default_langcode":[{"value":true}],"field_breadcrumb":[{"target_id":3729,"target_revision_id":254224,"target_type":"paragraph","target_uuid":"0df93f2b-24d4-4432-a53b-e761ab5353f6","type_paragraph":"parents","content":{"field_link":[{"uri":"\/sdh\/atencion-y-servicio-la-ciudadania","title":"Atenci\u00f3n y servicio a la ciudadan\u00eda","options":[]}]}}],"field_canales_atencion":[{"value":false}],"field_diccionario_de_busqueda":[],"field_informacion_relacionada":[],"field_meta_tags":[],"field_paragraph":[{"target_id":24400,"target_revision_id":254245,"target_type":"paragraph","target_uuid":"fb0052f5-8ac8-4705-91fb-0c54085744c5","type_paragraph":"conjunto_de_tarjetas","content":{"status":[{"value":"1"}],"created":[{"value":"1759108138"}],"field_tarjetas":[{"target_id":"24386","target_revision_id":"254231","status":[{"value":"1"}],"created":[{"value":"1759108150"}],"field_configuracion_botones":[{"uri":"https:\/\/bogota.gov.co\/servicios\/bogota-te-escucha","title":"Ingresa","options":[]}],"field_icono_fwi":[],"field_icono_gov_co":[],"field_icono_svg":[{"target_id":"184791","alt":"\u00efcono de Bogot\u00e1 te escucha","title":"Plataforma del Distrito","width":"64","height":"64","urlPath":"https:\/\/back.haciendabogota.gov.co\/sites\/default\/files\/imagenes\/oacom\/ServicioPQRS\/bteajustado.svg","extension":"svg","size":"1.09 KB"}],"field_texto_tarjeta":[{"value":"Bogot\u00e1 te escucha"}],"field_tipo_de_icono":[{"value":"icono_svg"}]},{"target_id":"24393","target_revision_id":"254238","status":[{"value":"1"}],"created":[{"value":"1759108474"}],"field_configuracion_botones":[{"uri":"https:\/\/pqrs.shd.gov.co\/inicio","title":"Ingresa","options":[]}],"field_icono_fwi":[],"field_icono_gov_co":[],"field_icono_svg":[{"target_id":"184707","alt":"\u00cdcono de formulario cons sello","title":"Formulario de peticiones y tr\u00e1mites","width":"64","height":"64","urlPath":"https:\/\/back.haciendabogota.gov.co\/sites\/default\/files\/imagenes\/oacom\/ServicioPQRS\/icono_azul.svg","extension":"svg","size":"3.28 KB"}],"field_texto_tarjeta":[{"value":"Formulario de peticiones y tr\u00e1mites"}],"field_tipo_de_icono":[{"value":"icono_svg"}]}],"field_titulo":[]}},{"target_id":4237,"target_revision_id":254308,"target_type":"paragraph","target_uuid":"b2c3407f-1f68-4e5d-8207-79f94b4bc6d6","type_paragraph":"conjunto_de_tarjetas","content":{"status":[{"value":"1"}],"created":[{"value":"1652799610"}],"field_tarjetas":[{"target_id":"4236","target_revision_id":"254252","status":[{"value":"1"}],"created":[{"value":"1652799652"}],"field_enlace_tarjeta":[{"uri":"internal:\/es\/sdh\/peticiones","title":"Conoce todo lo que debes saber sobre peticiones, quejas, reclamos, sugerencias, denuncias, solicitudes y felicitaciones","options":[]}],"field_icono_fwi":[{"icon_name":"book-open","style":"fas","settings":"a:3:{s:7:\"duotone\";a:4:{s:12:\"swap-opacity\";i:0;s:7:\"opacity\";a:2:{s:7:\"primary\";s:0:\"\";s:9:\"secondary\";s:0:\"\";}s:13:\"inherit-color\";i:0;s:5:\"color\";a:2:{s:7:\"primary\";s:7:\"#000000\";s:9:\"secondary\";s:7:\"#000000\";}}s:7:\"masking\";a:2:{s:4:\"mask\";s:0:\"\";s:5:\"style\";s:3:\"fas\";}s:16:\"power_transforms\";a:3:{s:5:\"scale\";a:2:{s:4:\"type\";s:0:\"\";s:5:\"value\";s:0:\"\";}s:10:\"position_y\";a:2:{s:4:\"type\";s:0:\"\";s:5:\"value\";s:0:\"\";}s:10:\"position_x\";a:2:{s:4:\"type\";s:0:\"\";s:5:\"value\";s:0:\"\";}}}"}],"field_icono_gov_co":[],"field_icono_svg":[],"field_tipo_de_icono":[{"value":"icono_font_awesome"}]},{"target_id":"4299","target_revision_id":"254266","status":[{"value":"1"}],"created":[{"value":"1653075030"}],"field_configuracion_botones":[],"field_configuracion_de_botones":[],"field_enlace_video_yotutube":[],"field_icono_fwi":[{"icon_name":"readme","style":"fab","settings":"a:3:{s:7:\"duotone\";a:4:{s:12:\"swap-opacity\";i:0;s:7:\"opacity\";a:2:{s:7:\"primary\";s:0:\"\";s:9:\"secondary\";s:0:\"\";}s:13:\"inherit-color\";i:0;s:5:\"color\";a:2:{s:7:\"primary\";s:7:\"#000000\";s:9:\"secondary\";s:7:\"#000000\";}}s:7:\"masking\";a:2:{s:4:\"mask\";s:0:\"\";s:5:\"style\";s:3:\"fab\";}s:16:\"power_transforms\";a:3:{s:5:\"scale\";a:2:{s:4:\"type\";s:0:\"\";s:5:\"value\";s:0:\"\";}s:10:\"position_y\";a:2:{s:4:\"type\";s:0:\"\";s:5:\"value\";s:0:\"\";}s:10:\"position_x\";a:2:{s:4:\"type\";s:0:\"\";s:5:\"value\";s:0:\"\";}}}"}],"field_icono_gov_co":[],"field_icono_svg":[],"field_link":[],"field_texto":[{"value":"

      La atenci\u00f3n de las diferentes peticiones de origen ciudadano, en la Secretar\u00eda, se realiza de acuerdo con lo establecido en la Resoluci\u00f3n SDH-000118 de 2018, en la Resoluci\u00f3n SDH-000302 de 2020 y en el Manual de gesti\u00f3n de peticiones ciudadanas,<\/em> que puedes consultar en los siguientes enlaces.<\/p>\r\n","format":"basic_html"}],"field_texto_boton":[{"value":"Consulta informaci\u00f3n"}],"field_texto_simple":[{"value":"Normativa para la atenci\u00f3n al ciudadano y las peticiones, quejas, reclamos, sugerencias, denuncias, solicitudes y felicitaciones"}],"field_texto_y_documentos":[{"target_id":"4298","target_revision_id":"254259","status":[{"value":"1"}],"created":[{"value":"1653075030"}],"field_archivo":[{"target_id":"47676","display":"1","description":"Resoluci\u00f3n SDH-000118 de 2018","urlPath":"https:\/\/back.haciendabogota.gov.co\/sites\/default\/files\/2022-05\/Resolucion%20SDH%20118%20DE%202018%20%20PQRS_1.pdf","extension":"pdf","size":"1.71 MB"},{"target_id":"47677","display":"1","description":"Resoluci\u00f3n SDH-000302 de 2020","urlPath":"https:\/\/back.haciendabogota.gov.co\/sites\/default\/files\/2022-05\/Resolucion%20No_%20SDH-00032%2023%20de%20julio%20de%202020_0.pdf","extension":"pdf","size":"1.71 MB"},{"target_id":"47678","display":"1","description":"Manual de gesti\u00f3n de peticiones","urlPath":"https:\/\/back.haciendabogota.gov.co\/sites\/default\/files\/2022-05\/manual_gestion_peticiones_v3_0.pdf","extension":"pdf","size":"1.71 MB"},{"target_id":"198413","display":"1","description":"Manual de servicio a la ciudadan\u00eda","urlPath":"https:\/\/back.haciendabogota.gov.co\/sites\/default\/files\/page_builder\/oaaci\/normativa\/Manual%20de%20Servicio%20a%20la%20Ciudadan%C3%ADa%20del%20Distrito%20Capital%20Vs%203.pdf","extension":"pdf","size":"1.71 MB"},{"target_id":"199127","display":"1","description":"Estrategia de relacionamiento con el ciudadano 2026","urlPath":"https:\/\/back.haciendabogota.gov.co\/sites\/default\/files\/page_builder\/oaaci\/normativa\/ESTRATEGIA%20DE%20RELACIONAMIENTO%202026%20versi%C3%B3n%20preeliminar%20%281%29.pdf","extension":"pdf","size":"1.71 MB"}],"field_texto":[],"field_texto_slide":[]}],"field_tipo_de_icono":[{"value":"icono_font_awesome"}],"field_video":[]},{"target_id":"4397","target_revision_id":"254273","status":[{"value":"1"}],"created":[{"value":"1653487010"}],"field_configuracion_botones":[],"field_configuracion_de_botones":[],"field_enlace_video_yotutube":[],"field_icono_fwi":[{"icon_name":"newspaper","style":"fas","settings":"a:3:{s:7:\"duotone\";a:4:{s:12:\"swap-opacity\";i:0;s:7:\"opacity\";a:2:{s:7:\"primary\";s:0:\"\";s:9:\"secondary\";s:0:\"\";}s:13:\"inherit-color\";i:0;s:5:\"color\";a:2:{s:7:\"primary\";s:7:\"#000000\";s:9:\"secondary\";s:7:\"#000000\";}}s:7:\"masking\";a:2:{s:4:\"mask\";s:0:\"\";s:5:\"style\";s:3:\"fas\";}s:16:\"power_transforms\";a:3:{s:5:\"scale\";a:2:{s:4:\"type\";s:0:\"\";s:5:\"value\";s:0:\"\";}s:10:\"position_y\";a:2:{s:4:\"type\";s:0:\"\";s:5:\"value\";s:0:\"\";}s:10:\"position_x\";a:2:{s:4:\"type\";s:0:\"\";s:5:\"value\";s:0:\"\";}}}"}],"field_icono_gov_co":[],"field_icono_svg":[],"field_link":[],"field_texto":[{"value":"

      Resoluci\u00f3n SDH-000242 de 2016 \"por la cual se fijan los costos de reproducci\u00f3n de los diferentes medios a trav\u00e9s de los cuales se suministra informaci\u00f3n o documentos al p\u00fablico en la Secretar\u00eda Distrital de Hacienda\"<\/p>\r\n","format":"basic_html"}],"field_texto_boton":[{"value":"Consultar informaci\u00f3n"}],"field_texto_simple":[{"value":"Costos de reproducci\u00f3n de documentos"}],"field_texto_y_documentos":[{"target_id":"4396","target_revision_id":"237277","status":[{"value":"1"}],"created":[{"value":"1653487010"}],"field_archivo":[{"target_id":"48172","display":"1","description":"Resoluci\u00f3n SDH-000242 de 2016 ","urlPath":"https:\/\/back.haciendabogota.gov.co\/sites\/default\/files\/2022-05\/RESOLUCION%20242%20DE%202016%281%29%20%281%29_0.pdf","extension":"pdf","size":"531.75 KB"}],"field_texto":[],"field_texto_slide":[]}],"field_tipo_de_icono":[{"value":"icono_font_awesome"}],"field_video":[]},{"target_id":"4419","target_revision_id":"254280","status":[{"value":"1"}],"created":[{"value":"1653489859"}],"field_configuracion_botones":[],"field_configuracion_de_botones":[],"field_enlace_video_yotutube":[],"field_icono_fwi":[{"icon_name":"key","style":"fas","settings":"a:3:{s:7:\"duotone\";a:4:{s:12:\"swap-opacity\";i:0;s:7:\"opacity\";a:2:{s:7:\"primary\";s:0:\"\";s:9:\"secondary\";s:0:\"\";}s:13:\"inherit-color\";i:0;s:5:\"color\";a:2:{s:7:\"primary\";s:7:\"#000000\";s:9:\"secondary\";s:7:\"#000000\";}}s:7:\"masking\";a:2:{s:4:\"mask\";s:0:\"\";s:5:\"style\";s:3:\"fas\";}s:16:\"power_transforms\";a:3:{s:5:\"scale\";a:2:{s:4:\"type\";s:0:\"\";s:5:\"value\";s:0:\"\";}s:10:\"position_y\";a:2:{s:4:\"type\";s:0:\"\";s:5:\"value\";s:0:\"\";}s:10:\"position_x\";a:2:{s:4:\"type\";s:0:\"\";s:5:\"value\";s:0:\"\";}}}"}],"field_icono_gov_co":[],"field_icono_svg":[],"field_link":[],"field_texto":[{"value":"

      En caso de considerar que la solicitud de la informaci\u00f3n pone en riesgo tu integridad o la de tu familia, puedes solicitar ante el Ministerio P\u00fablico el procedimiento especial de solicitud con identificaci\u00f3n reservada, para lo cual puedes acceder a este enlace.<\/p>\r\n\r\n

      Solicitudes de informaci\u00f3n con identificaci\u00f3n reservada - Ministerio P\u00fablico<\/a><\/p>\r\n","format":"basic_html"}],"field_texto_boton":[{"value":"Consultar informaci\u00f3n"}],"field_texto_simple":[{"value":"Solicitudes de informaci\u00f3n con identificaci\u00f3n reservada"}],"field_texto_y_documentos":[{"target_id":"4418","target_revision_id":"237291","status":[{"value":"1"}],"created":[{"value":"1653489859"}],"field_archivo":[],"field_texto":[],"field_texto_slide":[]}],"field_tipo_de_icono":[{"value":"icono_font_awesome"}],"field_video":[]},{"target_id":"4421","target_revision_id":"254287","status":[{"value":"1"}],"created":[{"value":"1653490064"}],"field_configuracion_botones":[],"field_configuracion_de_botones":[],"field_enlace_video_yotutube":[],"field_icono_fwi":[{"icon_name":"landmark","style":"fas","settings":"a:3:{s:7:\"duotone\";a:4:{s:12:\"swap-opacity\";i:0;s:7:\"opacity\";a:2:{s:7:\"primary\";s:0:\"\";s:9:\"secondary\";s:0:\"\";}s:13:\"inherit-color\";i:0;s:5:\"color\";a:2:{s:7:\"primary\";s:7:\"#000000\";s:9:\"secondary\";s:7:\"#000000\";}}s:7:\"masking\";a:2:{s:4:\"mask\";s:0:\"\";s:5:\"style\";s:3:\"fas\";}s:16:\"power_transforms\";a:3:{s:5:\"scale\";a:2:{s:4:\"type\";s:0:\"\";s:5:\"value\";s:0:\"\";}s:10:\"position_y\";a:2:{s:4:\"type\";s:0:\"\";s:5:\"value\";s:0:\"\";}s:10:\"position_x\";a:2:{s:4:\"type\";s:0:\"\";s:5:\"value\";s:0:\"\";}}}"}],"field_icono_gov_co":[],"field_icono_svg":[],"field_link":[],"field_texto":[{"value":"

      Son las entidades gubernamentales que tienen como misi\u00f3n hacer control sobre la gesti\u00f3n de las entidades p\u00fablicas y particulares que ejerzan funciones p\u00fablicas, como la Contralor\u00eda General de la Rep\u00fablica, la Contralor\u00eda Distrital, la Procuradur\u00eda General de la Naci\u00f3n, la Personer\u00eda de Bogot\u00e1 y la Veedur\u00eda.<\/p>\r\n\r\n

      Consulta m\u00e1s informaci\u00f3n en este enlace<\/a>.<\/p>\r\n","format":"basic_html"}],"field_texto_boton":[{"value":"Consultar informaci\u00f3n"}],"field_texto_simple":[{"value":"Entes de control que vigilan el sujeto obligado"}],"field_texto_y_documentos":[{"target_id":"4420","target_revision_id":"252509","status":[{"value":"1"}],"created":[{"value":"1653490064"}],"field_archivo":[],"field_texto":[],"field_texto_slide":[]}],"field_tipo_de_icono":[{"value":"icono_font_awesome"}],"field_video":[]},{"target_id":"4427","target_revision_id":"254294","status":[{"value":"1"}],"created":[{"value":"1653490396"}],"field_configuracion_botones":[],"field_configuracion_de_botones":[],"field_enlace_video_yotutube":[],"field_icono_fwi":[{"icon_name":"question","style":"fas","settings":"a:3:{s:7:\"duotone\";a:4:{s:12:\"swap-opacity\";i:0;s:7:\"opacity\";a:2:{s:7:\"primary\";s:0:\"\";s:9:\"secondary\";s:0:\"\";}s:13:\"inherit-color\";i:0;s:5:\"color\";a:2:{s:7:\"primary\";s:7:\"#000000\";s:9:\"secondary\";s:7:\"#000000\";}}s:7:\"masking\";a:2:{s:4:\"mask\";s:0:\"\";s:5:\"style\";s:3:\"fas\";}s:16:\"power_transforms\";a:3:{s:5:\"scale\";a:2:{s:4:\"type\";s:0:\"\";s:5:\"value\";s:0:\"\";}s:10:\"position_y\";a:2:{s:4:\"type\";s:0:\"\";s:5:\"value\";s:0:\"\";}s:10:\"position_x\";a:2:{s:4:\"type\";s:0:\"\";s:5:\"value\";s:0:\"\";}}}"}],"field_icono_gov_co":[],"field_icono_svg":[],"field_link":[],"field_texto":[{"value":"

      Si deseas registrar una solicitud de manera an\u00f3nima a la Secretar\u00eda Distrital de Hacienda, debes tener en cuenta que la informaci\u00f3n por suministrar debe ser clara y completa frente a la pretensi\u00f3n o los hechos por denunciar, con el fin de efectuar el tr\u00e1mite al que haya lugar.<\/p>\r\n\r\n